Terms and Conditions
GEMINI TWINS TRAVEL AND ITS SUBSIDIARIES JGN TRAVEL AND ELLIOTT’S TRAVEL EXPRESS
TERMS & CONDITIONS
We are Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express. and we look forward to the opportunity to act as your booking agent for your travel needs. Access to and use of the services of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express and our website is subject to acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using, or obtaining any content, products, or services through our offices or through our website, you, the purchaser and/or traveler (“Customer” and “passenger” and “you/your”) agree to be bound by these terms.
PLEASE READ THE TERMS BEFORE USING THIS WEBSITE. IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, PLEASE DO NOT USE THIS WEBSITE OR THE SERVICES OF GEMINI TWINS TRAVEL AND ITS SUBSIDIARIES JGN TRAVEL AND ELLIOTT’S TRAVEL EXPRESS.
No alterations to these terms and conditions may be made by any Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express employee, authorized representative, or agent, unless in writing by an authorized officer of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express.
USE OF GEMINI TWINS TRAVEL AND ITS SUBSIDIARIES JGN TRAVEL AND ELLIOTT’S TRAVEL EXPRESS AND INFORMATION FOR TRAVEL BOOKINGS
Price quotes for travel are not guaranteed until reservations are confirmed with full passenger names and deposit payment. Quotes on airfare are not confirmed until paid in full and can change without notice. All prices are subject to change without notice and are subject to availability. Unless otherwise noted, price quotes typically do not include airfare, baggage fees, gratuities, meals, telephone calls, resort fees, incidental items, souvenirs, airport transfers or travel insurance.
Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express works with many travel operators who will match prices. However, each component must be the same in the quote. It's better to communicate with us about your research efforts from the beginning so we're able to assist you in making an informed decision.
Not all less expensive quotes are good investments. Working with a travel agent is more beneficial than not working with one for various reasons.
TRAVEL SERVICE FEES
Effective MARCH 1, 2018 – In order to perform the professional services required to start your travel inquiry, a Travel Service Fee is required. The Travel Service Fee is a non-refundable & non-transferable administrative fee and is separate from the total trip cost.
Price and availability are not guaranteed and is subject to change until a deposit is submitted by the client by the deadline deemed by the vendor.
with each Travel Service Fee, the client will receive three (3) proposals for the same destination and desired travel dates. Quote revisions & requests for a different destination is subject to an additional Travel Service Fee of $25. If the client decides to not book with Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express for any reason, Gemini Twins Travel, and its subsidiaries JGN Travel and Elliott’s Travel Express has the right to retain the Travel Service Fee. No exceptions will be made.
* Travel Service Fee is subject to change based on the complexity of the itinerary and at the discretion of management. Speak with your Travel Concierge for pricing.
**There is no Travel Service Fee charged for trips hosted by Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express.
PAYMENTS AND CANCELLATIONS
Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption in accordance with each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. With advanced planning (6 months or more), a flexible monthly payment plan is available for ALL vacation packages. An automatic monthly payment feature is also available for your convenience at no additional cost. There is a minimum monthly payment of $100, unless otherwise noted in the quote and/or agreement.
Reservations paid after the due date of scheduled payment plan &/or final payment due date will be charged a late payment fee of $25.00 per person. The late fee is not applied to your reservation and does not reduce the amount of your balance. Payments that are 7 days past the due date & Hosted Trips with no payments 45 days from the initial deposit will be cancelled automatically with NO REFUNDS and deposits shall be forfeited. NO EXCEPTIONS!
All late payment requests must be approved by management before the final payment deadline on your account. If a late payment is approved and your approved date is after your final deadline, the $25 late fee will still apply. If final and full payment is not received by the applicable due date(s), reservations are subject to cancellation and deposits shall be forfeited. In some cases, there is NO REFUND after the final payment.
Your right to a refund if you change or cancel your travel plans is limited. All cancellation requests must be sent to Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express in the form of 1. Email or 2. Cancellation Request Form. As a result of cancellation, Travel Service Fees and third-party supplier’s cancellation penalties will apply, which are detailed in your travel documentation, each supplier’s websites and www.geminitwinstravel.com. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express.
Cancellation fees will be charged to the credit card you authorized to pay for travel services. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express Fees are separate from Vendor Cancellation Fees. Vendor policies regarding cancellation fees will be relayed to all clients in your trip quote documents. If you cancel, your cancellation fee will be $25 per person + the Vendor’s Fee, if applicable.
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Due to Vendor(s) policy(ies) or time restraint(s), certain bookings may not be changed. Administrative charges of $25 or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be sent via email to Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express. Changes will not be processed until the $25 administrative charges have been received. *Airfare is non-refundable after booking.
Travel insurance is strongly recommended. It may be purchased, which may cover cancellation for covered reasons as outlined in the insurance policy. Insurance policies vary with differing exclusions (such as pre-existing conditions, work related issues, supplier bankruptcy, change of mind, etc.).
Photo identification is required for all travel. Passports are required for international travel and some countries require a visa. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Travelers will not be permitted to depart without the proper identification. It is the traveler’s responsibility to verify and obtain any required identification prior to travel commencing. Please check with you U.S. Department of State for more information related to your travel destination. Special documentation is required for minor children traveling with or without their parents. If traveling with children, please check with the supplier before departure for any specific policies or restrictions. Non-U.S. citizens must contact the consulate of any countries you are visiting to verify any visa requirements. Non – U.S. citizens residing in the U.S. must also contact the U.S. Citizenship and Immigration Services for re-entry requirements into the U.S.
AIRLINE CONFIRMATION, CHECK-IN, SEAT ASSIGNMENTS, MISSED FLIGHTS
It is important that you confirm your flights with the airline prior to departure: 24 hours in advance for domestic flights, and 72 hours in advance for international flights. Failure to confirm international flights or failure to use any portion of an airline reservation may result in automatic cancellation by the airline for all continuing and return flights.
Familiarize yourself with your airline’s policies and requirements before booking. Unless stated otherwise by the airlines, it is important to arrive at the airport at least 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights. Late arrival at the airport can result in loss of assigned seats or denial of boarding. Denial of boarding is not eligible for refund or travel insurance reimbursement. Airfare rebooking is subject to airline penalties, rebooking fees, plus any cost difference of the new flight. Seat assignments are subject to change by the airline without notice.
DISCLAIMER OF LIABILITY
All prices are thought to be accurate, available, and current. The information, products, and services may include inaccuracies or typographical errors. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express does not guarantee the accuracy of, and disclaims liability for inaccuracies, including by not limited to the price, information, and description of the products and services described on this website. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is not liable for any errors made by the client creating their own bookings online. By booking online clients take full responsibility for any errors that may occur (name misspellings, incorrect travel dates, etc.). Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier, or personal injuries, death, property damage or other damages or expenses resulting from causes outside of the control of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express.
Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express shall not be responsible for travel delays or cancellations or any illness, death, injury, damage, or loss of vacation time arising there from. Changes to cruise ports of call or itineraries due to mechanical, weather, or world events beyond our control are at the sole discretion of the cruise line and may occur without notice. Any applicable compensation resulting from such occurrences is also at the sole discretion of the supplier. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express shall not be liable for any injuries, damages, or losses incurred by the traveler in connection with, or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of the control of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express. The Traveler assume the complete and full responsibility for checking and verifying all passport, visa, inoculations, or other entry requirements for each destination as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, check the Travel Advisory Section of the U.S. Department of State website.
Please visit www.geminitwinstravel.com or contact us via email at Info@jgntravel.biz.
Guests are required to make reservations in the full name that is listed on his/her government document they will use for travel. If you need to make any changes to a name after travel documents have been issued, clients will be responsible for all names change fees, if applicable.
Our merchant account is with Stripe. This will allow our clients to make payments major credit cards.
All payments to Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express are non-refundable and non-transferable. This is because Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express has contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation.
Roommate matching is available for designated trips only. You will be matched with a roommate once you have paid more than 75% of the balance of your travel reservations and provided the person you will be matched with has also paid 75% of his/her balance. After you have submitted a profile and when 75% of your reservation has been paid, you will begin to receive email notifications from with the name, email address, and profile of other solo travelers on your tour that have also expressed an interest in finding a roommate. Your information will in turn be provided to those same solo travelers. You will have two weeks to select to roommate and notify.
PASSPORTS AND VISAS:
Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising.
Missing a vacation is bad enough. Losing the money, you paid for your vacation is even worse. Therefore, we highly recommend Travel Protection that helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. You are required to select and purchase travel insurance yourself for domestic and international tours. For Cruises, we can add travel insurance to your package when making your reservations.
Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $30 will apply. A complete street address is required (no PO boxes).
All children under 18 must be accompanied by an adult. Minimum age for children on most tours is 6 months. Minimum age for Dubai Tours is 12. Minimum age for European Tour programs is 12. Minimum age for cruise tours is 6 months old and child must sail in a cabin with an adult over age of 25 years of age. Discounts for children sharing a room as third person may apply to children under 12 at some resorts on Caribbean and Mexico Tours. Accompanying adults are responsible for the safety of their children including providing any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be travelling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non-travelling parent, granting authorization to travel, including the dates of travel should be carried.
All prices listed are per person based upon shared twin room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Gemini Twins Travel, and its subsidiaries JGN Travel and Elliott’s Travel Express reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express receives a written cancellation within five days of the price increase notification.
PAYMENTS & CANCELLATION Deposit:
A deposit is due at the time of reservation. All deposits are non-refundable and nontransferable. All reservations (except where specified) will require a deposit and will be clearly noted the amount due and monthly payment plan. Full Payment: All reservations can be paid in full at time of booking if the tour still has available space.
If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your invoice one day after your final payment date. Late fees vary. Please see each individual tour description for late fee cost.
Reinstatement of Reservations:
If your travel reservations have been cancelled, and you notify us within 14 days that you want to reinstate your reservations, a service reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance to apply for reconfirmation of services.
Last Minute Reservations: All reservations must be made no later than 30 days prior to departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.
Form of Payment:
US dollar, major credit cards or debit cards. All payments made within 30 days of departure must be made by credit or debit card only. Credit card charges will be accepted by phone or online to fulfill non-refundable deposit requirement.
If you purchased Travel Insurance through Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express, refunds will be processed to the credit card(s) originally used for payment, up to the total amount paid minus the cost of travel insurance, or through company check if payment cannot be reversed to your credit card(s). After a final payment date and there is a request for a refund, there will be a cancellation fee from the vendor because after the final payment date your reservation and accommodation will be confirmed.
Once reservations have been made, cancellations will only be accepted in writing. Email your cancellation request to Info@jgntravel.biz with your invoice number, full name, and date of travel. If you do not receive an acknowledgement within 48 hours, please email Info@jgntravel.biz to ensure your information was received.
Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
TRAVELERS WITH DISABILITIES
To fully enjoy your Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities, sight, or hearing impairments, are required to notify Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express / prior to reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. To participate in escorted tours, passengers must be able to understand and follow instructions always given by the Tour Director, both for the successful operation of the tour as well as for their personal safety. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the sole responsibility of the passenger. Escorted tours are fast paced, often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. Clients with special needs may be better served independently. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express can suggest touring options based upon specific requirements.
Wheelchairs & Walkers: USA Tours:
Pursuant to the Americans with Disabilities Act (the ADA), Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express of their accessibility requirements prior to booking for Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express to determine if reasonable accommodations are available. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will endeavor to accommodate special access needs but does not guarantee that it will be able to do so in all cases. International Tours: Hotels, sea, and river cruises outside of the United States are not required to comply with ADA requirements and therefore may not have ramps, wide entryways, or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers, and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers, and motorized scooters may not be taken aboard motor coaches and river cruises.
Service animals cannot be accommodated on international escorted tours. Passengers on USA escorted tours who require a service dog because of a disability should check with Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express prior to booking a tour.
Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is not responsible for penalties incurred for tickets, international or domestic, not issued by Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express. Travel due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
Once full payment is received; Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment due date, you may be required to pay a larger non-refundable deposit and/or complete full payment.
Airline Seat Assignments:
The airlines bear sole authority of assigning seats on group flights. All Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express airline contracts are for economy class seats only. If you require another class of service, you may consider purchasing your own flights and purchasing your land only package from Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express.
Airline Frequent Flier Programs:
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a "Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express Airfare", are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an "Instant Purchase" published airfare. Not all published airfares are eligible for mileage. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
Pursuant to TSA Secure Flight requirements, passengers are responsible to provide Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email, and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.
Airline Name Changes:
Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing at Info@jgntravel.biz.
Airline Taxes & Fuel Surcharges:
If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increase(s) due to increases in government levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully nonrefundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.
In the event of an airline schedule change, Gemini Twins Travel, and its subsidiaries JGN Travel and Elliott’s Travel Express will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise of amended flight details in writing at Info@jgntravel.biz. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
All rooms requested are standard twin-bedded (two single beds) rooms with private facilities unless you have specifically requested a king/double size bed. Please understand although we will make a bed type request on your behalf, bed types are subject to availability. Room selection in all cases is strictly at the discretion of the hotel's management on a run-of-house basis. Triple and quad occupancy rooms consist of two beds for cruises, where triple and quad rooms will consist of a twin bed for each person. Some single rooms are smaller than a standard room size. The number of persons accommodated does not dictate the room size. Although available at most 4- and 5-star hotels, use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express Travel's agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations. Hotel & Cruise Profiles: Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express Travel's hotel and cruise ship profiles are based upon information provided to Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express does its best to maintain current information, however, is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at mailto:Info@jgntravel.biz.
Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfer to the hotel. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time to compensate for minor delays. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable, and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as a Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express transfer necessarily includes round trip service, or 'dead-leg', meaning that our driver must come to the airport, hotel, or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express transfer drivers, while not employees of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express, are reliable. They provide you with a full welcome service, transfer you to the correct location and are prepared to answer your questions along your ride. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.
Sightseeing & Itinerary:
Will be operated by motor-vehicle, its size dictated by the number of participants. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express tours have been designed to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to section "Travelers with Disabilities". On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be lastminute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will decide based on the conditions whether to amend an itinerary. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration.
Once full payment is received, Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will select train times, rail tickets will be issued and are fully non-refundable. Except where requested in writing prior to final payment. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases. Once the booked train has departed, changes are no longer possible, nor can amendments be completed on board the train. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express does not control seat assignments which are entirely at the discretion of the rail companies. Once rail tickets are issued, they are fully non-refundable and non-changeable.
To ensure the desired group synergy, Gemini Twins Travel, and its subsidiaries JGN Travel and Elliott’s Travel Express reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.
CRUISES: Ship & Itinerary Changes:
Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.
Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express and the cruise ship operator are not responsible for the services provided.
Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Required inoculations, if any, must be recorded by clients' health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. Any person who arrives to the destination ill with apparent fever or becomes ill during the tour, will be removed from the group, and directed to a local medical facility for diagnosis. Only upon clearance by an accredited medical facility will that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger. Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/…/avi…/aircraft-disinsection-requirements.
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs. (23kg). Many airlines apply charges for checked bags. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. We recommend that you use brightly colored luggage tags, straps, or other identifiers to help you locate your luggage upon arrival or to describe it if it is lost. Luggage (Escorted Tours): All Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express escorted tour buses allow one piece of luggage per person, plus carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.
Complete tipping guidelines are as follows: Drivers including private cars and motorcoach drivers: $5-$10 per person, per day Tour Guides: $10-$20 per person, per day
All passengers are required to complete a Passenger Agreement prior to travel and, by so doing, formally accept Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express Travel’s Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passengers booking via telephone will be provided a verbal review of the Passenger Agreement, which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express reserves the right to cancel bookings and return deposits without a completed
Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions including the following Release from Liability, Assumption of Risk and Binding Arbitration Clauses. Completion of the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express ’s Release from Liability, Assumption of Risk and Binding Arbitration Clause.
RELEASE FROM LIABILITY:
Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express, its shareholders, directors, officers, employees and affiliates, (collectively "Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express ") does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, Gemini Twins Travel, and its subsidiaries JGN Travel and Elliott’s Travel Express is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express . In addition, I release Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express from its own negligence and assume all risk thereof.
ASSUMPTION OF RISK:
I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all the time during which I am participating on the trip. To partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for all risks of illness, injury, or death and of the negligence of Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express and agree to hold harmless and release Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express from claims of third-party negligence.
I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express or my local ground handler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.
I agree that any dispute concerning, relating or referring to this Agreement, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). Such proceedings will be governed by substantive (but not procedural) Texas law and will take place in Dallas, TX. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. Please understand that by agreeing to these terms and conditions, you (and we) are waiving our right to a trial by jury.
I acknowledge that I have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.
KNOWING AND VOLUNTARY EXECUTION:
I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express and agree of my own free will. By signing, I agree to these Travel Terms & Conditions and Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express’ Release from Liability, Assumption of Risk and Binding Arbitration Clause for myself, each member of my traveling party and any minor children accompanying me.
Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express may take photographs or video of its trips and trip participants grant Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express permission to do so and for it to use same for promotional or commercial use without payment of any compensation to participant.
USE OF WEB SITE:
WWW.JGNTravel.Biz Agreement between Customer and Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express www.geminitwinstravel.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.geminitwinstravel.com constitutes your agreement to all such terms, conditions, and notices.
The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express may make improvements or changes on this web site at any time. In no event shall Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
Links to Other Web Sites:
www.geminitwinstravel.com may contain hyperlinks to web sites operated by parties other than Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express. Such hyperlinks are provided for your reference only. Gemini Twins Travel and its subsidiaries JGN Travel and Elliott’s Travel Express does not control such Web sites and is not responsible for their contents.